Frequently Asked Questions
Everything you need to know about Vernal’s home essentials and services.
What is the typical shipping timeline for furniture orders?
Most in-stock items ship within 3-5 business days. Larger furniture pieces delivered via our white-glove service typically arrive in 2-4 weeks, depending on your location.
Do you offer a warranty on Vernal home products?
Yes, we offer a comprehensive 1-year limited warranty on all furniture and decor against manufacturing defects to ensure your home stays beautiful.
What is your return policy for home decor and textiles?
We accept returns on unused items in their original packaging within 30 days of delivery. Please note that shipping fees for large furniture returns may apply.
How can I track the status of my delivery?
Once your order ships, you will receive an email with a tracking link. For large freight deliveries, our carrier will contact you directly to schedule a specific delivery window.
Are your wood products sustainably sourced?
Sustainability is at the core of Vernal. We partner with suppliers who use FSC-certified timber and eco-friendly finishes to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm so you can design your space now and pay over time.